This policy applies to the Trixel Technologies marketing website and enquiries submitted through it. Separate agreements and notices may apply to Trixel products, customer deployments, employees, applicants, and suppliers.
Who we are
Trixel Technologies FCZO is a technology company based in Dubai, United Arab Emirates. For the personal data described in this policy, Trixel Technologies FCZO is responsible for deciding why and how that data is processed.
Questions or requests about this policy can be sent to sales@trixeltech.com.
Information we collect
We collect information that you provide and limited technical information required to operate and secure the website.
- Contact details and business information, including your name, work email address, company, country or region, area of interest, and message.
- Correspondence and any information you choose to include when you communicate with us.
- Technical and security information that may be generated when the website is accessed, such as IP address, browser and device information, request timestamps, referring pages, and security or diagnostic logs.
- Cookie and website-usage information collected by Google Analytics only if you accept analytics through our consent control, as described in our Cookie Policy.
How we use information
- Respond to enquiries, arrange discussions, and consider potential commercial relationships.
- Operate, maintain, troubleshoot, and protect the website and contact service.
- Prevent abuse, spam, fraud, and security incidents.
- Comply with applicable law, enforce our rights, and respond to lawful requests.
- Improve the website using aggregated or consented measurement if analytics is introduced in the future.
Our basis for processing
Depending on the circumstances and applicable law, we process personal data with your consent, to take steps at your request before entering into a contract, for our legitimate interests in responding to business enquiries and protecting our services, or to comply with legal obligations. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.
How we share information
We do not sell personal data. We may share it with service providers that support website hosting, security, email delivery, consented analytics, and other business operations; professional advisers; authorities where disclosure is legally required; and a successor in connection with a genuine corporate transaction. Providers may use the information only to perform services for us or as otherwise permitted by law.
International transfers
Our service providers and business operations may process information in countries other than the country where it was collected. Where required, we use appropriate contractual, organisational, or legal safeguards for cross-border transfers.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including responding to an enquiry, maintaining business records, resolving disputes, meeting legal obligations, and protecting our rights. Retention periods vary according to the nature of the information and the reason it is held.
We use reasonable technical and organisational measures intended to protect personal data. No online system can be guaranteed to be completely secure, and you should avoid sending sensitive or confidential information through the general enquiry form.
Your choices and rights
Depending on the law that applies to you, you may have rights to request access to, correction or deletion of, or restriction of processing of your personal data; object to certain processing; withdraw consent; or receive information about how your data is used and transferred. We may need to verify your identity and may retain information where the law permits or requires it.
Send requests to sales@trixeltech.com. You may also have the right to complain to the data-protection authority responsible for your location.
Children
This business website is not directed to children, and we do not knowingly seek personal data from children through it.
Changes to this policy
We may update this policy when our website, practices, or legal obligations change. The effective date above identifies the current version. Material changes will be highlighted where appropriate.